Support
Technical Problems Ordering Problems
I lost my save file!
Check out our bank of Save Files and see if you can find something that more or less matches where you were.
If that doesn't help, email support.
Ordering Problems
I bought the game, but never got an email with my download links!
If you bought the game on Kongregate.com, you will not receive an email. That version is browser-only, and should automatically unlock and
immediately start working when you buy it.
If you bought it from www.defendersquest.com, did you get ANY emails from us? If you got an order confirmation, forward the order number to us at leveluplabs@gmail.com and we will
investigate what's wrong. Usually we just need to re-send you the links and everything's fine. Sometimes you might have just mis-spelled
your email address and we can go back in and fix that manually and send you the links again. No matter what, contact us direclty and we'll sort you out.
I made a mistake on my order and paid the wrong amount!
If you somehow made a mistake in your order, contact us at leveluplabs@gmail.com with the details and we'll sort it out manually, and refund
your purchase if necessary.
I can't find the coupon code field!
The coupon code is entered right after you add the game to your cart, where it shows you the total price. Here's a picture. Enter the code and click "Update Coupon" and it should apply.
My download links aren't working!
That's another limitation of our storefront software provider, FastSpring. Your download links expire after 6 download attempts or a fixed amount of time. Fortunately,
they allow us to manually reset those through the admin panel, so if you ever can't get your game, just email us at leveluplabs@gmail.com and we will gladly reset
your download links. Sorry for the hassle.
Technical Problems
The installer won't run when I double click it.
Make sure you've downloaded the complete file. Check your e-mail, download the file again, and try once more.
That didn't work. There's still a problem.
You might be experiencing some trouble with Adobe AIR, the software platform the game is built on. First, go here and
download a fresh copy. Then, try installing it and running the game again. If it still doesn't work, try rebooting your computer. If that doesn't work,
uninstall Adobe AIR, install the new version you downloaded again, reboot, and then try the game installer.
Nope. Still not working.
If you're having problems with Adobe AIR, here are Adobe's help pages for each platform:
Windows Mac Linux
At this point our advice will depend on your specific platform:
Troubleshooting for Mac
Mac OS Version 10.5+
Most people using Mac OS Version 10.5+ have no problems installing the game, though one player running Mac OS Lion experienced a glitch with Adobe AIR. Here was his solution:
Download adobe air using firefox browser and keep the browser open during installation. Then, when launching and installing Defender's Quest, keep the firefox browser active, it can be minimized but must be actively open.
Mac OS Version 10.4
Some people using Mac OS Version 10.4 and below report some general difficulties running the game. We're looking into this and might have to compile a new version
of the game to fix the issue. If you are running this version of Mac OS, please try the downloadable demo before buying the game. If it doesn't work, email us at leveluplabs@gmail.com
and tell us what's going on. If you've already bought a copy, we will gladly refund your money if you cannot get the game to run. Eventually we hope to solve this issue so
our customers on Mac OS Version 10.4 can enjoy the game.
Adobe Creative Suite
If you have Adobe Creative Suite installed, there's a known issue on Adobe's technical support page
General problems
This page has some general troubleshooting tips for Adobe AIR on mac.
Troubleshooting for Linux
Where's my RPM file?
We don't have the game installer out as an RPM just yet. We'll do our best to get this out soon. Please e-mail us if you specifically need this file at leveluplabs@gmail.com .
How do I install from the tar.gz file?
It's just an archive. Extract it to where you like on your computer and run the executable in the "bin" folder.
Adobe AIR problems
This page has some general tips, and this is the troubleshooting page from Adobe.
Still stumped?
E-mail customer support at leveluplabs@gmail.com and tell them you've tried all the trouble-shooting tips and we'll try to help you. Again, if you absolutely can't get the game to run on your platform of choice, we will cheerfully refund your purchase. Hopefully we can address your problems and get you enjoying the game :)
