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Privacy Policy


Welcome to DefendersQuest.com, a website owned and operated by Level Up Labs, LLC, a Texas limited liability company. Please read the following to learn about our privacy policy. Please be advised that this privacy policy pertains specifically to U.S. Residents.

Our Commitment to Privacy


We understand the importance of protecting your privacy. To best assist you in protecting your information we’ve provided this notice explaining our online information practices and the choices you can make about how your information is collected and used. To make this notice easy to find we make it available on our homepage and we provide a link on every page where your personal information may be collected.

We advise you to take the time to review this Privacy Policy, which is incorporated by reference as a part of the Terms of Service. Please check this page often as we may make changes to this policy from time to time.


The Information We Collect


The Website


Like most website operators, we may collect non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Level Up Labs’ purpose in collecting non-personally identifying information is to better understand how Level Up Labs’ visitors use the website. From time to time, Level Up Labs may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website or general sales figures for its products.

We may also collect potentially personally-identifying information like Internet Protocol (IP) addresses. We do not use such information to identify our visitors, however, and does not disclose such information, other than under the same circumstances that we use and disclose personally-identifying information, as described below.

This website may use cookies. A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. We may use cookies to help us identify and track visitors, their usage of this website, and their website access preferences. Website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using this website, with the drawback that certain features of this website may not function properly without the aid of cookies.

In-game Play


For games like Defender’s Quest, we may collect other non-personally-identifying information for the purpose of “metric tracking”. Information collected may include playtime duration, where people click, and how much time is spent on a particular level.

Customer Service


You may be asked to provide additional information for customer service purposes. While we will try to limit the amount of information collected, this information may include personally identifiable information such as your name, phone number, e-mail address, and any information required to issue refunds or better serve you.

When you purchase a product through our website, you will be asked to provide financial information. This service is provided by our trusted third-party resellers, Humble Bundle and/or FastSpring. We do not collect nor do we have access to the financial information you provide.

How We Use This Information


When you purchase a product through our website, you will be asked to provide financial information. This service is provided by our trusted third-party resellers, Humble Bundle and/or FastSpring. We do not collect nor do we have access to the financial information you provide.

Finally, we never use or share the personally identifiable information voluntarily provided to us online without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

How We Protect Your Information


To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Furthermore, we will not store your personal information for longer necessary to provide adequate customer service on your behalf.

With regard to the financial information you provide, please review the HumbleBundle.com and FastSpring.com terms and conditions for information about your privacy.

Commitment to Children’s Privacy


Protecting the privacy of children is important to us. As a result we do not collect information from those we actually know are under the age of 13, and neither our website nor our game is structured to attract anyone under 13.

 

Contact Us


At any time you may contact us to:

• Ask questions pertaining to this privacy policy;

• Correct or change any information you have provided through the DefendersQuest.com web site; or

• Remove yourself from our information collection system.

To protect your security, we may take reasonable steps to verify your identity before granting access to your personal information.

You may contact us through several channels:


E-mail:

leveluplabs@gmail.com

U.S. Postal Service:

Level Up Labs
P.O. BOX 5872
Bryan, TX 77801

Or you may visit the Contact Us page.

Please contact us if you have any further questions or need further assistance.